Fixing import errors

Below are cases where users often make errors and how to fix those errors

The process for integrating reviews into the system is generally straightforward; however, there might be instances where certain values in the CSV/XLSX file don't align with our requirements, leading to a failure in incorporating the reviews.

If this occurs, there's no need to worry. We will inform you immediately in the store front. You can then adjust the necessary details in the CSV/XLSX file and attempt to reintegrate the reviews that didn't go through initially.

1. Product not found

Issue	The value in the product_id column does not match any product in your store
Solution	Double-check the product_id values. Make sure that all product_id are pulled from Shopify Admin of your Store

2. Review content not found

Issue	The value in the body column is missing, which is required fields
Solution	Fill in at least 1 character in the body column. When transferring reviews from a previous review application

3. Review rating invalid

Issue	The value in the rating column is either missing or in an incorrect format. Ratings must be whole numbers between 1 and 5 (1, 2, 3, 4, 5).
Solution	Make sure the rating values are whole numbers between 1 and 5.

4. Reviewer name invalid

Issue	The value in the reviewer_name column exceeds the character limit (100 characters).
Solution	Ensure that the reviewer_name column has a name within the character limit

5. Wrong date format in review_date

Issue	The value in the review_date column is not in the standard All star format
Solution	Correct the review date to the correct format (mm/dd/yyyy hh:mm:ss). If you don't need a specific time, you can leave it as mm/dd/yyyy